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Gaurav Dubey
Jul 31, 20232 min read
Charming Chirps of Soundbox - A customer delight.
I recently came across a Paytm advertisement showcasing a new feature on their Sound box - a flashlight to assist customers with barcode...
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Gaurav Dubey
Jun 20, 20232 min read
Leadership connect series on Linkedin by Gaurav Dubey
Walmart stands as one of the largest employers in the world, and the diversity among its associates is nothing short of impressive. This...
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Gaurav Dubey
Mar 10, 20232 min read
The Switch Board Conundrum in a Remote Village
I wrote a post on Linkedin related to Problem solving that received good response from the audience (~12000 Impressions). Here is the...
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Gaurav Dubey
Mar 10, 20232 min read
Bata Juke Box: An unfulfilled promise or a customer delight?
Recently, I wrote a post on Linkedin on my Bata Store experience that received a good response (~20000 Impressions) including positive...
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Gaurav Dubey
Oct 17, 20221 min read
Continuous improvement leads to a Customer's delight!
How many times do we order a cake for our friends & family members and then search for a matchbox/ lighter begins (particularly at office...
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Gaurav Dubey
Oct 17, 20222 min read
User experience: The story of the typewriter
I visited a nearby Court for an Affidavit related stuff last week. I saw this person still using this typewriting machine in the era of...
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Gaurav Dubey
Oct 17, 20221 min read
PM Role Transition Handbook - Resume, Cover Letter & Referral requests
Every weekend, I interact with the PM aspirants (2-3 folks every week depending on my availability), helping/ discussing with them on...
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