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Charming Chirps of Soundbox - A customer delight.
I recently came across a Paytm advertisement showcasing a new feature on their Sound box - a flashlight to assist customers with barcode...
Gaurav Dubey
Jul 31, 20232 min read
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Leadership connect series on Linkedin by Gaurav Dubey
Walmart stands as one of the largest employers in the world, and the diversity among its associates is nothing short of impressive. This year, I challenged myself to expand my network within the organization by connecting with more leaders. To share the knowledge and insights gained from these discussions, I began posting regularly on LinkedIn under the title "Leadership Connect". The response was overwhelming, with positive feedback pouring in from Twitter and LinkedIn alike
Gaurav Dubey
Jun 20, 20232 min read
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The Switch Board Conundrum in a Remote Village
I wrote a post on Linkedin related to Problem solving that received good response from the audience (~12000 Impressions). Here is the...
Gaurav Dubey
Mar 10, 20232 min read
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Bata Juke Box: An unfulfilled promise or a customer delight?
Recently, I wrote a post on Linkedin on my Bata Store experience that received a good response (~20000 Impressions) including positive...
Gaurav Dubey
Mar 10, 20232 min read
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Continuous improvement leads to a Customer's delight!
How many times do we order a cake for our friends & family members and then search for a matchbox/ lighter begins (particularly at office...
Gaurav Dubey
Oct 17, 20221 min read
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Customer Delight - Can an Employee Exit/ Post-Exit Experience be one?
How many times, when we switch jobs in mid of a financial year - we have to search or reach out to our previous employer for our financial documents like old salary slip, or total income tax deduction information, form 16 etc. While trying to fill ITR this year, I realized I need documents from my previous employer as well. Form 16 for this year and also Component breakup etc. To my surprise, my previous employer Adobe had already shared me an Excelity Global portal URL with
Gaurav Dubey
Oct 17, 20221 min read
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User experience: The story of the typewriter
I visited a nearby Court for an Affidavit related stuff last week. I saw this person still using this typewriting machine in the era of...
Gaurav Dubey
Oct 17, 20222 min read
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PM Role Transition Handbook - Resume, Cover Letter & Referral requests
Every weekend, I interact with the PM aspirants (2-3 folks every week depending on my availability), helping/ discussing with them on...
Gaurav Dubey
Oct 17, 20221 min read
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