top of page

Continuous improvement leads to a Customer's delight!

Writer's picture: Gaurav DubeyGaurav Dubey

Updated: Oct 22, 2022



How many times do we order a cake for our friends & family members and then search for a matchbox/ lighter begins (particularly at office parties)?

A wooden knife and candle are common, but rarely do I see a matchbox.

(Price of a matchbox is effectively nothing compared to candle/ knife/ paper plates).

So, when this old bakery in Prayagraj, a city in Uttar Pradesh, provided this innovative matchbox that can hold candles as well, I was a "delighted customer"!




This reminds me of a famous saying from Michelangelo:

"Trifles make perfection, and perfection is no trifle."

Keep talking to your customers, try to understand their pain points, if you wish to develop a product or feature that is a "Customer delight"!


PS: Context of this quote


A friend called on Michael Angelo, who was finishing a statue. Sometime later he called again - the sculptor was still at his work. His friend looking at the figure exclaimed, "You have been idle since I saw you last".

"By no means", Michael replied, "I have retouched this part, and polished that; I have softened this feature, and brought out this muscle; I have given more expression to this lip, and more energy to this limb".

"Well, well, said his friend, but all these are trifles" - his friend said.

"It may be so", he replied, "but recollect that trifles make perfection, and that perfection is no trifle."


11 views0 comments

Recent Posts

See All

Comments


bottom of page